Frequently Asked Questions

Browse our Shop, add products to your cart, and proceed to Checkout. Enter your delivery details, choose Cash on Delivery or Online payment, and click Place Order. You will receive an order confirmation with your order number.

No. You can checkout as a guest without logging in. Creating an account is optional but recommended so you can easily view order history, notifications and saved details in My Orders.

Yes. Guest checkout is fully supported. After placing an order, an account may be created automatically using your phone or email so you can track future orders.

We accept Cash on Delivery (COD) and secure Online payment through Razorpay — including UPI, debit card, credit card, netbanking and popular wallets. Online payments are confirmed automatically once the transaction succeeds.

Select Online payment at checkout and place your order. You will be redirected to Razorpay's secure checkout page to complete the payment using UPI, cards, netbanking or wallets. As soon as the payment succeeds, your order is confirmed automatically — no manual verification needed.

No. Online payments are processed through Razorpay and confirmed automatically by the gateway. You do not need to upload any screenshot or receipt.

If your payment fails, is cancelled or declined by your bank, your order remains unpaid. You can retry the payment from the order confirmation page or from My Orders → Order Details. Any debited amount for a failed attempt is auto-reversed by your bank as per their timelines.

Log in and go to My Orders to see each order's current status. Open Order Details for a step-by-step status timeline. Guest customers can use the link shown on their order confirmation page.

Sign in and visit My Orders at /account/orders. Each order shows items, totals, payment status and delivery status.

Your profile address is shown at checkout. To use a new address, enter updated delivery details when placing your next order. Addresses on existing orders cannot be changed after placement — contact support@arogyasthal.com before dispatch if you need help.

Yes. After a successful online payment, you may receive a next-order coupon code displayed on your order confirmation or order details page. Enter the code in the coupon field at checkout.

Check our Offers page (/sale) for sale products. At checkout, eligible orders above ₹1,500 receive an automatic 15% discount. You can also enter a coupon code in the Apply Coupon field if you have one.

You are taken to an order confirmation page with your order number and status. Pay when your order is delivered. You may optionally switch to online payment from the confirmation or order details page before delivery.

Email support@arogyasthal.com, call +91 94158 83546, visit our Contact page, or use the WhatsApp button on the website. Please include your order number for faster assistance.

Report damaged, defective or incorrect items within 48 hours of delivery to support@arogyasthal.com with your order number and photos. Approved returns are refunded within 7–10 business days. See our Return & Refund Policy for full details.

Orders are typically processed within 1–3 business days. Standard delivery usually takes 3–7 business days depending on your location. Prepaid orders and orders above ₹500 qualify for free delivery on our website.

No. Arogyasthal Ayurveda is an online store. We list, market and sell products supplied by the manufacturers and brands named on each pack. Always read the label for the maker’s name and directions.

Check ingredients, net quantity, vegetarian mark, manufacturer details, storage, expiry and usage. If a product is a food, cosmetic or something else, the pack states that. Follow those instructions rather than marketing headlines.

No. Products on this website are offered for general wellness shopping. They are not guaranteed to treat, cure or prevent disease. Speak with a qualified healthcare professional about medical concerns.